The IntegratorWP® BPM solution proposes to increase company productivity by systematizing the integration among business processes, employees and legacy systems, thus optimizing and improving the flow of activities that make-up the company’s operations and infrastructure. In fact, the solution takes the concept of corporate productivity to new levels.
The BPM (Business Process Management) model on which the IntegratorWP® is based allows companies to identify and isolate their operational processes and then systematize them, based on predefined business rules that are dynamic and flexible. The solution helps build an environment of continuous corporate innovation that produces measurable ROI results.
Examples of the IntegratorWP®
applications:
Help Desks
Call registration, tracking and follow-up until issue is resolved
Request Registration & Tracking
Registration and tracking of internal or
external requests and requisitions that demand action until they are fully
resolved
Management of Outsourced Service Providers
Registers requests to outsourced service
providers and tracks their activities until each assigned task is completed
Project Coordination
Control and follow-up of distinct projects
by monitoring tasks, people and time, from the start to the final conclusion
Web Site Integration to Internal Flows
Receives client information through the company's
web site. IntegratorWP® can handle and resolve the
received information or integrate the information into other applications
Registration & Tracking of Government Processes
Taxpayers frequently experience postponements
and delays in the various processes that circulate through the governmental
bureaucracy, whether it’s the federal, state or municipal government.
With IntegratorWP® you can control, expedite and
track each one of these processes, increasing the level of services rendered
to citizens.
Insurance Activity Management
IntegratorWP® can monitor
and track insurance proposals from their generation to the final policy
issuance. Similarly, Claims can be controlled from the point of a Claim
Notice, to the final payment.
Credit Analysis Management
Controls credit requests by tracking each
proposal through the various analysis and approval steps to the conclusion
of the entire process. In general, the expenses incurred by companies
in order to control organizational processes are high, and generally unsatisfactory.
These controls are commonly administered manually, through the use of
spreadsheets, papers, e-mails and a series of tools that do not allow
efficient automation and/or tracking.
The benefits obtained by investing in strategies that enhance efficacy,
automate and standardize business flows have an unparalleled ROI level.
BEST PRACTICES STANDARDIZATION
The knowledge required to operate a successful organization is based on the standardization of best practices used by its employees. The Conversion of best practices into standardized flows enables a drastic reduction in operational expenses and the deployment of the necessary infrastructure, on which activities are efficiently tracked and results monitored.
Standardized processes benefit in the following
ways:
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• |
Reduction of expenses due
to technological resource optimization |
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• |
Optimization of human resources
performance |
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Monitoring of contractual
deadline achievement |
Properly elaborated standardization helps to solve quickly and efficiently business processes for customers, suppliers and internal users
INTEGRATORWP® CHARACTERISTICS
Required Investment
The required investment is extremely competitive
when compared to current market solutions available today. There are no
customization expenses or the so-called hidden costs
Integration of Legacy Systems
The solutions existing applications, will
greatly profit in functionality when integrated to the solution or to
other systems through the IntegratorWP® integration
module
Immediate Use
The implementation period can vary from a
few hours, to in some cases days and the system will be operational
Multi-Language System
IntegratorWP® is available
in Portuguese, English and Spanish
Versatility
The system can be used anywhere in the world.
All you need is an Internet connection and the system can be accessed
for queries, updates or administration
Performance Measurement
The executive can access from any single
point of his/her organizational structure and measure performance
Economical Optimizations
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Increases the performance of every employee |
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Reduces activities involved in each task |
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Reduces rework |
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Reduces the use of telephones |
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Optimizes the use of IT equipment |
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Reduces mail |
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Optimizes the use of overnight shipping
services |
Operational Optimizations
IntegratorWP® allows for the efficient control of personnel performance, operations, sales, services, IT, customer services or suppliers. All involved will work in an integrated environment
IntegratorWP® centralizes in a single location the control of operational activities. It organizes the synchronization of tasks resulting in the maximum possible utilization of available resources. The result is a more efficient company and a higher degree of satisfied clients